"Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience."
"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," a spokesperson said. The files which users could download to do so have also been pulled. The company issued Eurogamer a statement contradicting its earlier claim that the site could be used to manually update an Xbox One's firmware.
UPDATE: Microsoft has removed its instructions for updating Xbox One without connecting it to the internet.
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